A task can be compliant but still show as incomplete if it has a future due date. Meaning the caregiver hasn’t taken action on the task yet, but they’re not out of compliance.
Full Answer:
Some tasks show as incomplete even when the caregiver is still compliant. This happens when the task has a future expiration or due date.
Example:
If a caregiver’s driver’s license expires in 2028, they haven’t completed the task yet (since there's nothing to do right now), but they're still compliant because it’s not yet due. So, the task remains incomplete until action is needed. But the caregiver is fully in the clear from a compliance standpoint.